Terms How are your linens cleaned? All of our linens are thoroughly cleaned after every use. Linens and towels are professionally laundered and sanitized by a linen supply service
ORDERING After your order is placed online or over the phone your will receive a confirmation email. If you have any questions or need help with the ordering process please give us a call we are here to help!
What is your cancellation policy? Cancellation prior to 7 days from arrival will incur a credit card service charge of $15. Orders cancelled after that time period will be charged 20% of order.
Is there a delivery fee? No all deliveries are free.
How far in advance do I need to place my order? We suggest you place your order as soon as your vacation plans are confirmed or up to two weeks before your arrival date. We can accommodate same day requests or requests that come up during your stay depending on availability.
Do you offer discounts for multi week orders? Yes !! Each additional week is 50% original weekly rental rate.
Where do you deliver? Beach Home Services delivers to Strathmere, Sea Isle City, Avalon, Stone Harbor, North Wildwood, Wildwood, Wildwood Crest, Cape May, West Cape May, and surrounding areas in Cape May County. Please let us know if your location is not listed and we'll see if we can accommodate you.
When are deliveries and pickups scheduled?Deliveries occur on the day of your arrival between 9:00 am to 6:00 pm. Pickups occur on the day of your departure starting at 9:00 am.
Do I need to be present for deliveries? No, If you have not arrived at your location at the time of delivery we will leave your rental items at the front entrance of your vacation rental. If for some reason items can not be left at the property we will call you to let you know and make arrangements to deliver them when you arrive. Check your items ! Upon delivery or your arrival please check you rental items to make sure all the items you ordered have arrived.
Can I wash items while on vacation? Linens and towels can be washed. You are not required to wash your linens and towels prior to pick up, that is our job you are on vacation remember! Lines and towels: Wash colors separately. DO NOT USE BLEACH.
CHECKING OUT On the day of check out, place the rental items in the bags or container(s) provided in the same location where order was dropped off no later than 9:00 AM. If you ordered beach items, Please remove sand best as possible. If any rental items are left in rental house and require a return pick up trip a $25 fee will be charged, please double check your vacation rental before leaving.
Responsibility The Renter (You) assumes all responsibility for equipment while out of the possession of Beach Home Services, and promises to return such equipment to Beach Home Services in as good condition as it was received by BHS. Natural wear from responsible use expected .Renter shall be liable for any loss, theft, damage or destruction of leased equipment. All equipment lost or damaged beyond repair will be charged to the lessee at regular replacement cost.
DISCLAIMER OR WARRANTY/INDEMNIFICATION
All items are delivered and rented in “as is” condition. Beach Home Services is not the manufacturer or distributor of the rented items. All items are rented without any warranty of any kind, express or implied. There is no warranty of merchantability or fitness of a particular purpose. In no event shall Beach Home Services be liable for any breach of contract or otherwise in an amount to exceed the rental price for the items. No oral agreement, guaranty, promise, condition, representation or warranty shall be binding. You agree to defend, indemnify and save Beach Home Services and its affiliates harmless from any and all liability, loss, damage, expense, causes of action, suits, claims or judgments arising from injury to person or property resulting from or based upon the actual or alleged use, operation, delivery or transportation of any or all of the rental items or its location or condition; and you shall, at your own cost and expense, defend any and all suits which may be brought against Beach Home Services, either alone or in conjunction with others upon any such liability or claim or claims and shall satisfy, pay and discharge any and all judgments and fines that may be recovered against Beach Home Services in any such action or actions.